Acces America Online SCAM

Warning, ORBITZ allows you to select seats on your airline reservation but it means nothing! They just forward those requests to the airline and the airline honors them, if possible. You get no warning from ORBITZ OR the airline if the request is not fulfilled. In fact, if the request is not fulfilled you get no seats and find that out at checkout; at that time seats together are virtually impossible. This happened to me on a flight with my wife from Philadelphia to San Juan on 04-21-09. “Luckily,” I found out upon 24-hour early checking and was able to purchase two “select” seats together at .00 a pop! Both USAIR and Orbitz passed the buck.

Lesson, book with the airline, dump ORBITZ, if you want seats together! The cost for the seats if not honored likely exceeds the savings

Juan
Mohnton, Pennsylvania
U.S.A.

Orbitz SCAM

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I bought a Virgin America flight on Orbitz from NYC to San Francisco that was advertised as non-stop. However, the night before the flight, I checked the status of the flight and found out that the flight stopped for an hour in Las Vegas. I called Orbitz and asked that they correct their website and help me get on a non-stop flight which was leaving 30 mins before the 1-stop flight. They claimed there was nothing they could do.
I then called Virgin Atlantic, who said that I needed to address my problems with Orbitz.
After an hour of back and forth, I got both Orbitz and Virgin America on the line at the same time. Like immature children, they argued with one another about whose fault this was. Neither would accept any responsibility and neither offered to make this right and get me on the non-stop flight for no additional fee.
I was on the phone for almost 2.5 hours, until finally Orbitz said they would pay the fee associated with me changing flights to the non-stop flight. This came to 7. They said that I needed to pay and they would refund me, so I agreed.
Orbitz said the refund would be processed in 3-5 business days. It has now been 4 weeks and I have received no refund.
I called tonight and spoke with the same supervisor who I spoke with 4 weeks ago, and she said the process had been processed and I should expect to see it in my account in 3-5 days. She was clearly lying and the refund had never been processed.
She refused to give me a confirmation number, and would not send me a confirmation email or anything that stated the refund had been processed.
After hanging up, they called me back and asked for my Credit Card number to “confirm” that they had the right number.
What a joke…they clearly had never processed the refund and had probably lost my CC number. Now I’m worried that they’ll charge me again instead of issuing the refund.
Orbitz is a lying, dishonest company, and I do not plan to use their services ever again.

Orbitz.com FAKE

I booked tickets online for a friend at Orbitz they charged his account twice and then refused to call the bank to have the money released.

I spoke with a customer service representive “Meg” whom claimed to have faxed the report.

My friends bank informed him that the report was not sent, I called Orbitz only to be told that “Meg” does not exsists.

I spoke with five different customer agents two being supervisors, they would only offer me a voucher to another trip as if I would book on that website again.

I was on the phone with them from 4pm until after 9pm. No one seemed to care that the account was over drawn due to a glitch on their website.

Quinique
Bronx, New York
U.S.A.

Orbitz SCAM

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On 8/9/10 I went to Orbitz.com to shop for reasonable hotel reservations. Since Orbiz banner ads om many websites state that they have Hotel Price Assurance and lowest price guarantee, I used them for the first time. I found a hotel that was located in the city I was traveling to and found a rate of 4.30 for a Wingate by Wyndham. I booked with my credit card as per the site and printed out my reciept. I stayed at hotel as reserved and in the morning the hotel placed a express check out receipt under my door, showing total room charges to be only .48, including all taxes. The room rate was actually only .86. This means that anyone lese could have booked this room for .48 with taxes but ORBITZ.com charged me 4.30 to my card. Thats a fee of .82 to ORBITZ just for using their website. How is this saving anyone money? I contacted ORBITZ and the sales represenative apologized for the high fee and after speaking with a supervisor they only offered to send me a ORBITZ voucher for .82 of ORBITZ CREDIT. I feel as though I have been taken advantage of and gouged on fees and left with a silly voucher. I have fled a dispute with my credit card company for the difference. Am I not being reasonable? Was this a justifable charge just for using their site? I looked over all my printed pages and receipts from ORBITZ and there are no disclosure staements that state anything about how much their fee is period , no % or anything in writing. My guess is that millions of consumers are falling into the same preying hads of ORBITZ, only to be taken for a real ride.

Wilcox
Prairieville, Louisiana
U.S.A.
Orbitz SCAM

Acces America Online SCAM

Orbitz.com FAKE

I have thoroughly been deterred from ever using Orbitz for booking travel for my company from this point forward. I have in depth experience with booking travel as I have worked in the airline industry for more than 10 years in addition to booking travel weekly for various business in an administrative capacity. So I have a well rounded understanding from both sides of the fence as to what they can and cannot do for a customer having to book travel. In my current capacity as an executive admin, I book travel through Orbitz weekly for any number of employees throughout our 5 sites and have yet to have an agreeable customer service experience with this company. Just recently I had an issue with one of your agents flat out lying about his ability to handle my reservation and when I was transferred to a ‘supervisor’ for help after being put on hold for 20 minutes, I was told that his actions were justified and basically I should just suck it up as a learning experience. I personally have booked more than thousands of dollars worth of airfare through this website in the past couple months for not only myself but also executives and management and was not in any way treated as a valued customer.

I have heard that Orbitz has a reputation of not coming remotely close to being a people pleasure but their actions today have really gone to the extreme. Flat out lying is where I would say a company has not only failed but also severely fallen below the bar for providing truthful and fair business practices.

I will never use Orbitz again for anything but a price comparison before I book directly through the airline for the exact same price. They do not earn the ticketing fee they charge to book what I could book myself at the same price or cheaper!

Tami
Norfolk, Virginia
U.S.A.

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